Refund Policy

At Skechers, we believe in transparency and simplicity in every step of your shopping experience. Our commitment to your satisfaction extends to our refund policy, ensuring a clear understanding of how we handle refunds for your peace of mind.

Refund Eligibility

  • Refunds are applicable to unworn items with the original receipt within the specified return window.
  • Unworn items without an original receipt will be issued a store credit or exchange based on the current selling price.

Refund Process

  • We aim to process refunds promptly, understanding the importance of a seamless experience. Once your return is received, please allow 10 business days for the confirmation and processing of your refund.
  • In cases where we cannot refund the original form of payment, rest assured, we’ve got you covered with an E-gift card issued via email.

Non-Refundable Items

  • It’s essential to note that products returned outside of the return period or items worn, damaged, or not in their original packaging are non-refundable.
  • Initial shipping costs are also non-refundable; we will issue a refund for the cost of the items plus tax only.

Gift Card Redemption

  • For our customers holding CT, MA, CA, SKECHERS gift cards with a balance of less than $10.00 remaining, we happily offer the option to redeem them for cash upon request.

Customer Service

Your satisfaction is our priority. If ever your experience falls short of expectations or you have any inquiries regarding our refund policy, our dedicated customer service team is just a call away at


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