How to Claim Skechers Warranty: Step by Step Guide

skechers guarantee

If you’re considering claiming the Skechers warranty, it’s essential to understand the process to ensure a smooth experience. Here’s everything you need to know:

What’s Covered:

  • Skechers warranties cover material and workmanship defects under normal preferred conditions.
  • Defects like undone stitching or glue, issues with the sole or upper, and general wear and tear are included.
  • The warranty period ranges from 45 days to 2 years, depending on the product.

What’s Not Covered:

  • Limitations include no exchange requests after initial replacement, void warranty for color or size exchanges, and non-refundable return shipping fees.
  • Damages due to lack of care, normal wear and tear, or exposure to chemicals, water, or extreme temperatures are not covered.

How to Claim:

  1. Create an Account: Register on the Skechers website for benefits like extended return periods and access to exclusive offers.
  2. Claim Process: Either return the defective product to the original retailer or contact Skechers support for assistance.
  3. Contact Support: Reach out to customer support for any queries or concerns via the contact form or FAQs on their Help Centre.

Quality Concern with Skechers Shoes

Facing a quality issue with your Skechers shoes? Here’s how we can assist you:


  • Products purchased within 2 years are eligible for inspection and replacement.

Return Process:

  1. Original Purchase: Work with the original retailer for a replacement or credit.
  2. Direct Return: If unable to work with the retailer, return the item to Skechers for inspection.
  3. Return Shipment: Mail the item to Skechers Consumer Returns with required information.
  4. Important Details: Ensure both shoes are returned, include all necessary information, and understand return policies.

Further Assistance:

  • For light-up shoe issues, try restarting the lighting mechanism before proceeding with the claim.
  • Email for claim status updates or further inquiries.

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